Support Engineer
Company: Wall of Sound Audio Visual Ltd
Location: Holme on Spalding Moor (with regular site travel)
Hours: Full Time – 40 hours per week
Probation Period: 6 Months
Reports to: Lead Engineer
About Us
Wall of Sound Audio Visual Ltd is celebrating its 40th year in business in 2026. We pride ourselves on excellent customer service, technical expertise, and a commitment to continuous improvement. As we continue to strengthen and develop our customer service and support, we're looking for a skilled and motivated Support Engineer to join our team.
The Role
As a Support Engineer, you will ensure our customers' systems operate reliably and efficiently. You'll provide responsive technical support, diagnose issues, and deliver proactive maintenance both remotely and on-site. This is a hands-on, client-facing role suited to someone who enjoys problem-solving and building long-term client relationships.
Key Responsibilities
· Provide exceptional technical support to customers
· Troubleshoot and diagnose faults with AV, control, networking, and security systems remotely and on-site
· Carry out proactive maintenance visits to ensure systems are updated and performing optimally
· Manage and maintain customer service contracts
· Maintain clear and accurate service documentation
· Escalate complex technical issues to the Lead Engineer when required
· Preprogram equipment ready for site installation to aid the field engineers where necessary
· Represent the company professionally at all times
Required Skills & Experience
· Prior experience of programming Control4 systems
· Strong networking knowledge, ideally with experience in DrayTek, Araknis Networks and Ruijie Networks
· Experience working with Hikvision CCTV (or similar) and intercom systems
· Strong troubleshooting and fault-finding skills
· Excellent communication and customer service skills
· Full, clean UK driving licence (essential)
· Willingness and ability to travel regularly to customer sites
Desirable Skills
· Programming experience with Lutron systems
· Experience with Rako lighting control
Health & Safety Responsibilities
· Comply with all company Health & Safety policies and procedures
· Ensure safe working practices at all times, both on-site and in the workshop
· Carry out dynamic risk assessments before commencing work
· Use appropriate personal protective equipment (PPE) where required
· Report hazards, incidents, and near-misses promptly
· Ensure tools, equipment, and company vehicles are maintained in safe working order
· Follow site-specific Health & Safety requirements and client protocols
Salary & Benefits
· Salary from £28,000 to £40,000 per annum (subject to experience)
· Company Pension provided
· 20 days annual leave plus bank holidays
· Company vehicle provided for site visits
· Laptop, tools & equipment provided
· Training & development support, including manufacturer training
· Overtime available when appropriate
Job Type: Full-time
Pay: £28,000.00-£40,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person