Join to apply for the IT Service Desk Analyst role at Watson Communications.
This position requires working office-based, Monday to Friday, in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be on call once a month.
You will report directly to the IT Service Desk Lead and join the IT Service Desk Team based in Liverpool, providing expert assistance in resolving technical issues.
Job Responsibilities
* Troubleshooting hardware and software problems.
* Managing and maintaining support tickets to ensure timely resolution.
* Following established processes for troubleshooting and system setup.
* Escalating complex issues to tier 2 support or management as needed.
* Participating in continuous improvement training as prescribed by your manager.
* Collaborating with internal teams to ensure seamless IT operations.
* Documenting and logging support activities and resolutions meticulously.
* Delivering high-quality customer service and support.
Skills Required
* 6 to 12 months of experience in 1st line IT support.
* Enjoy working in a collaborative, team-oriented environment.
* Strong troubleshooting and problem-solving skills.
* Excellent spoken and written communication skills.
* Ability to self-manage and prioritize multiple tasks.
* Capability to work on rotating shifts, including weekends (once a month) and bank holidays.
* A positive attitude toward customer service and willingness to go the extra mile.
* An interest in IT and a passion for customer service.
* Full training will be provided.
Please send your CV if you meet these skills and can commute to Liverpool 5 days a week.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT System Training and Support
Referrals can increase your chances of interviewing at Watson Communications by 2x.
Get notified about new Service Desk Analyst jobs in Liverpool, England, United Kingdom.
This job posting is active as of now.
#J-18808-Ljbffr