Job Title: Sales Consultant Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained. Key Responsibilities and Tasks: * To be precise and numerically accurate in the costing of holidays. * Take personal responsibility for the integrity of every booking you make or amending. * To immediately highlight any pricing/loading errors to the relevant departments. * Delivery of all personal KPI’s. * Adhere to all operational standards, policies & procedures. * Participate in outbound calling/marketing campaigns. * To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required. * To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries. * To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business. * Be prepared to travel overseas for educational and product knowledge development. * Attend regular training sessions to keep service skills and product knowledge up to date. Personal Specification Essential * The ability to work well on both an individual level and as part of the wider team. * Excellent verbal and written communication skills. * Ability to communicate with all levels of external/internal customers. * To develop and maintain excellent working relations with colleagues and other internal departments. * To be conscientious in all decisions made relating to the role. * To be flexible concerning working hours and weekend shifts. Technical Skills Or Knowledge Essential * Numerically accurate. * General geographical knowledge. Desirable * To be commercially aware of holiday sales and trends. * Knowledge of Microsoft packages: Word/Excel/email/PowerPoint. Experience & Track Record: Essential * Previous sales skills experience. * Previous customer service experience. Desirable * Previous ski or sailing experience. * Previous Travel Agent or Sales Centre experience. * Experience working in a results-driven environment to achieve personal targets. Qualifications, Training, Professional Memberships Or Accreditations * Educated to GCSE level or higher in Math and English, or equivalent. Neilson Benefits: - 25 days holiday bank holidays. Option to purchase 5 days holiday as extra. - Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%). - Life Assurance x 2 salary. - Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc). - Modern, friendly, casual, upbeat office atmosphere. - Free on-site gym & shower facilities. - Free parking within a 10-minute walk from the office. - Office secure bike storage. - Great office location in Brighton Marina. - Highly preferential holiday deals (70% discount additional discount for children). - Remote working options. - Office kitchen/bar – Coffee & tea making facilities. - Office pool table & darts board. - Daily fruit basket. - Free drinks fridge & snacks. - Cycle to work & Tech scheme (salary sacrifice). We reserve to close this vacancy before the closing date if a suitable candidate is found