Overview
Christmas Customer Assistant - Food - Leeds White Rose
Role description and details to be used for candidate selection and scheduling.
Working Pattern
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Schedule: Monday 06:00–10:00; Tuesday 06:00–10:00; Saturday 06:00–10:00.
Purpose
To deliver a great shopping experience for our customers. We are looking for colleagues who put customers before tasks every time, while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy and supports flexible working. If you require reasonable adjustments to any part of the recruitment process, please share your requirements with us when completing your application.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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