Quality Assurance Business Partner - Domiciliary Care, Guildford
Location: Guildford, United Kingdom
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is one of the nation’s leading home care providers and the only one endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales, with our Support Office in Alcester, Warwickshire. We’re now seeking a Quality Assurance Business Partner to join our team.
This role involves working as a key member of the quality assurance team and serving as a point of contact for the wider business. The role of Quality Assurance Business Partner is crucial in ensuring the success of our central region by maintaining accurate files and meeting CQC standards.
Main Responsibilities
* Provide expert guidance and direction to Area Care Managers regarding quality and compliance.
* Identify opportunities to improve quality and compliance across the region and branches.
* Drive the Quality Agenda set by the Head of Quality throughout the region.
* Support Area Care Managers in completing internal quality assurance audits to enhance quality and compliance, and identify areas for improvement.
* Manage the process with Area Care Managers for reviewing underperforming branches in quality and compliance.
* Share “Best Practice” across the region to improve and exceed quality, compliance, and service standards.
About You
To succeed in this role, you should have previous experience in a quality or compliance role within the care sector. You must be self-motivated and passionate about person-centred care.
* Career progression opportunities
* Car allowance of £400 per month
* 23 days annual leave, increasing to 25 after 2 years of service
* Blue Light Card offering discounts from various businesses and services
* Refer a friend scheme
Helping Hands is committed to promoting a diverse and inclusive workforce, fostering a comfortable working environment for all staff. All applications will be treated fairly in accordance with our Equality and Diversity Policy.
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