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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £53,459, including allowances totaling £2,928. The breakdown is £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.
Location: Birmingham
Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you will manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in maintaining national security. Join our team and help protect the UK.
You will be part of the Customer Service Centre (CSC), which provides national IT services for CTP. You will work closely with internal teams and third-party suppliers to support the delivery of service level agreements, ensuring they are met.
Daily tasks include monitoring and managing services through management intelligence reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.
Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.
Your technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong relationship-building and communication skills are equally important.
We value diversity and are committed to reflecting the communities we serve. We welcome applications from all backgrounds, especially from disabled people, ethnic minorities, and women.
Benefits include a competitive salary, Civil Service pension, and opportunities for career development. This is an excellent chance for professional growth.
How to apply
To start your career at the Met, click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save documents as PDF or Word, clearly labeled as CV and/or Personal Statement. Do not submit multiple copies.
Application deadline: 23:55 on 27th May 2025.
The Met is dedicated to being an equitable, inclusive employer. We encourage applications from diverse backgrounds, including disabled people, ethnic minorities, and women. We are committed to making reasonable adjustments during recruitment for applicants with disabilities. Please include any needs in your application.
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