Technical Support Officer (Installations) - 33367 Technical Support Officer (Installations) - 33367 Number of jobs available 1 Region West Midlands City/Town Fradley, Kidderminster, Shrewsbury, Tamworth, Tewkesbury Building/Site DEFRA GRP EA HAFREN HOUSE, SY3 5LB, DEFRA GRP EA LEA MARSTON DEPOT, B46 2HE, DEFRA GRP EA MANCE HOUSE, DY11 7SL, DEFRA GRP EA RIVERSMEET HOUSE, GL20 8JG, DEFRA GRP EA SENTINEL HOUSE, WS13 8RR Grade Staff Grade 3 Post Type Permanent Role Type Operational Delivery Working Pattern Full Time, Part Time/Job Share, Part Time Term Time, Compressed Hours Salary Minimum £29,751 Closing Date: 25/05/2026, 23:55 hours Job description attachment 1 Candidate pack Security checks level Basic Check Job description Support the environment management team by maintaining effective and efficient information systems and provide administration support to enable the team to meet their business targets. Receive and respond to enquiries, acting as a point of contact for the team, to ensure that all incidents and requests are responded to in an appropriate and timely manner in line with Environment Agency policies and procedures. Update and maintain the team's filing system (paper and electronic) to ensure that information is accurate, up-to-date and available for use. Assist team members with the compilation of case files, checking that all the necessary information is included and complies with legislation, so that cases can be successfully prosecuted. Consider and process simple permit determinations, in line with current guidance and procedures, to protect the environment from potential damage. Support and process procurement requests for the team to ensure that appropriate equipment and supplies are available to enable them to perform their roles. All our officers take part in incident response duties.You'llreceive full training and support, including flexible working arrangements to ensure this commitment is manageable for you. This may attract anadditionalpayment. The team You'lljoin a collaborative and skilled Installations team, working flexibly across the area to regulate a variety of permitted sites.We'recommitted to reducing environmental harm and improving compliance across our sectors. Experience/skills required Excellent customer service skills. Good telephone skills. Attention to detail, able to work on own initiative. Computer literacy is essential. Business administration skills. Educated to "A" Level or equivalent in appropriate subjects Drivers licence is desirable but not essential Contact and additional information Some travelling will be required. You'll be able to work in a dispersed team. For further details please contact Graeme Mason by email: Interviews to be w/c 15th June Competence 1 Communicates Effectively Description Definition: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing. Describe a time when you have had to complete piece of work with accuracy. Tell us how you understood the task in question to deliver the desired outcome Use the STAR (Situation Task Action Result) method to help formulate your answer Competence 2 Manages Self Description Definition: Has full awareness of own strengths, weaknesses, impact and approach. Effectively organises self and takes personal responsibility for own role in the Environment Agency Explain how you have organised your time when you have had multiple tasks to complete Use the STAR (Situation Task Action Result) method to help formulate your answer Competence 3 Works in Teams Description Definition: Works co-operatively as part of a team to achieve common goals. Tell a time when you have worked in successful team and what was your role Use the STAR (Situation Task Action Result) method to help formulate your answer If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 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