We are working with a leading PVC manufacturer in Yorkshire, seeking a hands-on Sales Office Supervisor to lead the customer service team. You’ll be responsible for supervising and motivating the sales office, managing customer relationships, responding promptly to enquiries, and driving process improvements. Key Responsibilities: * Supervise and support the sales office team * Maintain strong customer relationships * Ensure timely, professional responses to enquiries and orders * Identify and implement process improvements * Liaise with production and logistics for seamless service delivery Requirements: * Experience in a customer service or sales office supervisory role * Strong communication and leadership skills * Organised, proactive, and solution-focused * Manufacturing or B2B background preferred Offering a competitive salary, a supportive team environment, and development opportunities