AWS Connect Solution Architect | Contract | 6-12 Months
Hybrid UK | Strong Day Rate
Looking for an AWS Connect Solution Architect to lead the design and delivery of enterprise-scale CCaaS solutions built around Amazon Connect. This is a hands-on architecture role focused on scalable, secure, and resilient contact centre environments across complex transformation programmes.
Key experience required:
End-to-end Amazon Connect solution architecture
Contact flows, IVR, routing profiles, queues, and agent experience
AWS Lambda, Lex Bots, APIs, and event-driven integrations
Strong AWS cloud architecture background
Integrations with Salesforce, ServiceNow, and other platforms
Contact Lens, analytics, call recording, and reporting capabilities
Security architecture, IAM, governance, and resilience design
Ability to engage senior stakeholders and drive technical direction
Ideal for someone who understands both the technical depth and operational realities of modern cloud contact centres. Strong communication skills are essential.
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
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