🚀 Confidential Hire: Head of Operations, Customer Service & Customer Experience
We’re looking for a dynamic, ambitious Head of Operations to lead the full customer journey — from warehouse fulfilment to world-class customer support — for a fast-growing entrepreneurial consumer brand.
In this strategic role, you’ll scale operations, elevate the delivery experience, and build a customer service function that truly reflects a premium brand.
The business is in high growth and for the right person will lead to various growth projects and the opportunity to grow in role.
What You’ll Lead:
• Warehouse & fulfilment excellence (speed, accuracy, quality)
• Logistics, delivery partners & seamless returns
• A high-performing Customer Service team across all channels
• End-to-end CX strategy, metrics, and continuous improvement
• Operational systems, data dashboards & scalable processes
• Cross-functional leadership and culture-building
What You Bring:
✔ 7+ years in operations, logistics or CX in a high-growth environment
✔ Strong team leadership and customer-centric mindset
✔ Process builder with sharp analytical skills
✔ Passion for operational excellence and unforgettable experiences
What Success Looks Like:
• A robust QA framework across both fulfilment & CS
• Delivery of standout CX/ops improvement projects
• Tools & processes that scale with the brand’s growth
If you’re an operations leader who loves building, improving and delivering exceptional customer experiences, this confidential opportunity could be your next big step.
👉 Message to express interest. Please email your CV.
(Full JD available on request.)