We currently have an amazing opportunity to join the team as Head Receptionist.
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community, and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development, and discounted hotel stays for you, your family, and friends.
We are able to offer live-in accommodation if required.
Requirements
The ideal person will have strong experience, ideally at least 1-2 years in a similar position, and will have the ability to deliver great service to our guests.
We are looking for someone who is passionate about hospitality, reliable, and willing to learn as part of this growing team.
We currently use the reservation system Clarity.
Duties Will Include
* Manage, encourage, and develop the reception team to ensure all legal and company standards are met.
* Promote and maintain the professional profile of the reception team.
* Assist all guests in a sincere and courteous manner, going the extra mile to ensure guest satisfaction.
* Ensure the reception team handles guests promptly upon arrival and departure, following company standards.
* Be fully conversant with the facilities, services, and promotions offered by the hotel and offer this information to guests whenever appropriate.
Being Bespoke
Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, 8,000 employees, and £815 million of assets.
We stand today as the UK’s largest independent hotel group, owning a number of hotels and partnering with an increasing portfolio. Our properties range from specialist golfing hotels, to award-winning spa resorts, and chic city-centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, along with management consultancy services and hotels with sales & marketing services.
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