Job Advert
Job Title: Play Service Administrator
Reports To: Child and Family Manager
Division: Charity
Team: Child and Family Support Team
Location: Cannock
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ROLE PURPOSE
The PTP Administrator will deliver high-quality administrative support to ensure the efficient provision of equipment to children
with disabilities across all three equipment services. This role involves maintaining accurate records, liaising with families and
professionals, and supporting internal teams to deliver outstanding service. You will play a vital role in delivering
compassionate, clear communication and logistical coordination, always prioritising the needs of the families while maintaining
service quality in a fast-paced environment.
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KEY RESPONSIBILITIES
* Process all applications for play equipment support in a confidential and compliant manner, adhering to Caldicott principles
and GDPR.
* Liaise with families and supporting professionals to obtain any additional information required for assessment.
* Provide clear and empathetic communication to families regarding the status and outcomes of applications.
* Coordinate the purchase and delivery of approved equipment, ensuring timely and accurate logistics.
* Manage delivery and collection arrangements for loan services with attention to detail and efficiency.
* Handle invoicing processes and raise Purchase Orders (POs) as required.
* Maintain up-to-date and accurate records on the internal database.
* Offer high levels of customer service to families and professionals, effectively managing expectations, including during times
of crisis.
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KEY RELATIONSHIPS
Internal Contacts:
* Finance Team
* Child and Family Support Team
External Contacts:
* Children/Young People and their Parents/Carers
* Health, Social Care, and Educational Professionals
* Equipment Suppliers
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PERSON SPECIFICATION
QUALIFICATIONS & TRAINING
* GCSEs (or equivalent) in Maths, English, and Information Technology at Grade C or above (Essential)
* Training or knowledge in play, child development, or paediatric care (Desirable)
KNOWLEDGE & EXPERIENCE
* Experience in a similar administrative role, preferably in a health or social care setting
* Familiarity with data management systems, particularly Microsoft Access (Desirable)
* Understanding of confidentiality practices and GDPR
SKILLS
* Strong organisational and time management skills
* Ability to prioritise tasks and work effectively under pressure
* Excellent written and verbal communication skills with empathy and professionalism
* High attention to detail and accuracy
* Proficient in Microsoft Office (Word, Excel)
* Effective problem-solving and troubleshooting skills
ATTRIBUTES
* Resilient and adaptable to change
* Compassionate and family-focused
* Methodical and proactive approach to work
* Self-motivated with a positive attitude
* Collaborative and a strong team player
* Professional, reliable, and empathetic in all communications
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .