Fire and security engineer at Amberstone Security.
Position Overview
We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out‑of‑hours on‑call rota, ensuring that our customers receive exceptional service 24/7.
What You'll Do
* Manage your service area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
* Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
* Promote ASEL’s values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
* Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.
Your Skills and Experience
* A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
* A commitment to continuous learning, with ASEL providing ongoing training in company‑specific procedures and other relevant areas.
* A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.
Key Responsibilities Include
* Ensuring the smooth operation of your designated service area.
* Maintaining professionalism while troubleshooting and resolving client issues.
* Being vigilant about adhering to SLAs and always aiming to provide first‑call solutions.
* Maintaining a positive image for ASEL through your appearance and conduct.
* Keeping your service vehicle well‑maintained and clean.
Salary and Benefits
* Competitive base salary based on experience, plus opportunities for overtime.
* Participation in a 1‑in‑6 call‑out rota.
* Comprehensive training and development opportunities in a supportive environment.
Benefits
* Perkbox recognition – rewards and discount platform
* Apprenticeship
* Employee of the month scheme £50
* 110% Club of outstanding performers who can receive large prizes and monetary rewards
* WageStream – a flexible wage application whereby you can pull your wages out sooner than payday
* EAP – Employee Assistance Programme
* Progression opportunities within the company
* Ongoing training
Equality & Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!
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