Candidates MUST hold NPPV3 clearance
Job Title: First Line Field Engineer - Windows 11 Upgrade
Location: Exeter, Plymouth, or Dartmouth (field-based)
Clearance Requirement: NPPV3 (must be in place before starting)
Contract Type: Contract 4 Months
About the Role:
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users.
Key Responsibilities:
* Perform on-site Windows 11 upgrades on desktops and laptops.
* Provide first-line technical support to end users during and after upgrades.
* Diagnose and resolve hardware/software issues, escalating where necessary.
* Install and configure applications, ensuring compatibility with Windows 11.
* Maintain accurate records of issues, resolutions, and upgrade progress.
* Adhere to security, compliance, and organisational IT standards.
Skills & Experience Required:
* Proven IT support or field engineering experience.
* Strong knowledge of Windows 10 and Windows 11 operating systems.
* Experience with troubleshooting hardware/software and basic networking.
* Excellent problem-solving and customer service skills.
* Ability to work independently across multiple sites.
* Valid NPPV3 security clearance (mandatory).
* Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth.
Desirable:
* Experience with OS deployments and upgrade projects.
* Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune).
* Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.).
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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