Job Description
Leasing Operations ManagerLocation: LondonOverviewWe are looking for a motivated and detail-oriented Leasing Operations Manager to support our Head of UK Residential Sales & Lettings in delivering exceptional leasing and operational standards across our high-volume build-to-rent portfolio. This is an exciting opportunity to develop your skills while working on high-profile developments and contributing to maximising rental income and tenant satisfaction.What’s in it for you?
* Hands-on experience across all aspects of residential leasing and operations
* Opportunities to develop your skills and grow your career
* Supportive and collaborative team environment
* Exposure to exciting new developments and innovative projects
* Competitive salary and benefits package
Responsibilities
* Support weekly re-pricing of apartments to maintain competitive rental values
* Assist with negotiating new lettings, renewals, and checking tenancy documentation for accuracy
* Manage tenancy changes such as change of sharers and Deeds of Surrender (DOS)
* Conduct end-of-tenancy walkthroughs, identify issues, and ensure readiness for next tenants
* Support tenant deductions, relocations, meetings, and resolution of tenant issues
* Monitor and replenish furniture stock, oversee delivery and installation, and sign off completed works
* Assist with compliance to the Renters Reform Bill, updating policies and contracts as required
* Help mobilise and review new and existing developments, supporting operational readiness and improvement initiatives
* Gain knowledge of upcoming sites to contribute to future mobilisation and design processes
Experience Required
* Minimum 2 years’ experience in the build-to-rent (BTR) industry
* Strong understanding of the leasing process, current legislation, and industry requirements
* Excellent organisational and administrative skills with strong attention to detail
* Ability to communicate effectively and build rapport with tenants, colleagues, and stakeholders
* Proactive, collaborative, and willing to take ownership of tasks
* Able to manage multiple priorities and meet deadlines
* Familiarity with tenancy law and residential leasing processes (desirable but not essential)
* Methodical, organised, and committed to delivering excellent service