Job Description
Contact Centre Advisor - ChelmsfordAre youcustomer focused, self-motivated and looking for anew challenge?At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new.As a Contact Centre Advisor,you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.What we can offer you
* Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
* Save money every day withour exclusive retail discounts
* Drive a great dealwith discounts on new and used cars, plus servicing offers
* Plan for the years aheadwith our company pension scheme
* Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for lesswith our cycle-to-work scheme
* Prioritise your wellbeingwith dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a differencewith a paid day to volunteer in your community
* Invest in your futurewith our company share purchase plan
* Earn financial rewardswhen you refer a friend to join the team
* Keep learning and growingwith our training and development opportunities for everyone.
* Life assurancewith the option to increase cover
* Were open toflexible workingoptions just ask
What youll do day to day
* Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
* Responding to customer email enquiries
* Quickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirements
* Providinga high level of customer service which will allow you to build relationships with our customers to retain business
* Being organised andself-motivated to ensure targets and deadlines are met
* To up-sell additional Audi products
Helpful skills and qualificationsDont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.
* Have excellent communication skills and the ability tobuild trust and rapport with customers and colleagues
* Be customer focused and passionate about their work
* Have the ability to prioritise their workload and multi-task
* Be IT alliterate with the ability to use multiple systems at once
* Confidently work independently and also as part of a team
* Have a keen eye for detail
* To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
* Ability to problem solve and think on theirfeet
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
JBRP1_UKTJ