Your newpany
Join an award winning property maintenance organisation who work closely with social housing landlords nationally to deliver planned works to properties with the mission to enhance the safe, sustainable and quality homes for tenants.
Your new role
Your role as a Tenant Liaison Officer is central to everything they do. You will play a vital role in ensuring the teams work efficiently, using their strongmunication and relationship‑building skills to deliver a positive experience for customers. With experience in a customer‑facing environment, supported by ongoing training and development, you will have the skills and confidence to solve problems, meet deadlines, and understand the real impact of your work on customers and localmunities. The role involves working within social housing tenanted properties on planned roofing refurbishment projects. This is a fast‑paced and progressive organisation where people are trusted to take responsibility and are supported to thrive. We value work–life balance, enabling our teams to feel motivated, fulfilled, and supported both at work and at home.
What you'll need to succeed
Previous working experience as a Resident/Tenant Liaison/Housing Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential asmunication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check which will bepleted along with a DBS check.
What you'll get in return
This is a temporary to permanent opportunity with a salary range from £29,000 to £32,500 per annum and this is negotiable for the right candidate. Annual leave entitlement of 27 days plus bank holidays. You will also be expenses for your mileage or provided a van, if preferable,pany pension scheme, plus other additional employment benefits that will be discussed further.