Overview
Are you ready to lead global business process transformation powered by data and insight? At Specsavers, we’re launching the Blended Experience Programme (BEP) our most ambitious tech transformation yet and we need a Head of Business Process who can champion data-driven decision-making and shape how our processes work across every region.
Responsibilities
* Be the driving force behind designing and optimising business processes that touch millions of customers and colleagues, creating a single version of the truth through advanced process mapping and documentation standards.
* Leverage data to identify opportunities for automation and continuous improvement, using process management platforms such as Signavio, ARIS, or Blueworks, and applying BPMN, CMMI, and APQC frameworks.
* Champion standardisation and process ownership across the organisation by working with enterprise architects, product managers, business analysts, and senior stakeholders.
* Influence, challenge thinking, and inspire others to embed best practice, ensuring processes are adopted, owned, and continuously improved.
* Align global ambitions with local needs and ensure collaboration that drives a cohesive transformation journey.
Qualifications
* At least three years’ experience in business or process architecture.
* Strong analytical skills.
* Ideally a Lean Six Sigma Green Belt or higher.
* Experience with Lean, Six Sigma, and RPA tools such as Blue Prism or UiPath.
* Experience with process management platforms (e.g., Signavio, ARIS, Blueworks) and frameworks (BPMN, CMMI, APQC).
Additional
If you’re a data-driven leader who thrives on collaboration, challenge, and continuous learning, this is the role for you. Ready to influence at every level, drive standardisation, and lead global business process transformation? Apply now and help Specsavers deliver seamless, data-powered experiences for every customer.
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