We are currently recruiting on behalf of a reputable dealership in Braintree, Essex, for a talented Service Advisor to join their busy team. This role offers a fantastic opportunity for an experienced Service Advisor to develop their career within a professional automotive environment.
Benefits
* Competitive salary of £32,704 plus bonus
* Standard Monday to Friday working hours, 8am to 6pm, with alternative Saturday mornings shifts
* Supportive and professional team environment
* Opportunities for training and development to enhance your automotive knowledge
* Career progression pathways within a reputable dealership
* Ongoing opportunities to work with established systems such as Pinnacle and EDynamics
* Enrolment in a role focused on delivering high levels of customer satisfaction and efficiency
Duties
* Greeting customers and managing their service requirements in a professional and courteous manner
* Handling multiple customer appointments per day, ensuring high levels of customer satisfaction (CSI)
* Upselling additional services and parts to maximise workshop productivity and revenue
* Using systems such as Pinnacle, EDynamics, and 1link to update customer information and service history accurately
* Managing service bookings, follow-ups, and providing precise estimates
* Coordinating workflow between customers, workshop, and the service department to ensure smooth operations
Requirements of a Service Advisor
* Previous experience as a Service Advisor within a dealership or automotive service environment
* Knowledge of systems such as Pinnacle, EDynamics, and 1link advantageous
* Excellent communication skills with a customer-focused approach
* Proven ability to upsell and increase service sales
* Ability to work efficiently under pressure within a busy customer-facing role
* Professional attitude with strong organisational skills
* A proactive approach to delivering excellent customer service and supporting team goals
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