Job Description: Client Support Administration – Reactive & Scheduled Maintenance Team General Description Client Support Administrative for Fixatex Ltd To arrange, schedule and manager electrical maintenance works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling reactive maintenance works for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, ordering materials, day-to-day generic updating of spreadsheets and client portals. Responsibilities and Duties 1. Input jobs into the company workflow management system 2. Update job workflows on the management system 3. Book appointments with residents, caretakers etc 4. Schedule appointments for engineers including re-scheduling appointments for priority jobs 5. Daily uploading of Asbestos Reports onto works orders on our scheduling system. 6. Basic understanding and interpretation of engineers technical notes. 7. Updating spreadsheets, overdue reports and client portals 8. Arrange parking for engineers (when required) 9. To deliver excellent customer service 10. To undertake any training provided by the company 11. To fully participate with performance improvement programmes, including appraisals 12. To liaise with office staff and supervisors to assist in the resolving of queries 13. To support any business change for the benefit of the company 14. Adhere to any KPI’s set by the company 15. Any ad-hoc duties as reasonably instructed by your line manager or directors Required Skills · Knowledge of Word/Excel/Microsoft Office · Be able to lone work and within a team · Good telephone manner · Administrative skills · Positive attitude and time keeping Key Performance Indicators · Reduction of over due works orders · Overall Compliance · Attendance/Sickness Record · No Access Rate · Asbestos Report Uploading Benefits · Bonus Scheme · Level of Health Care Work status Full time Travel and Hours You will be required to work from Monday to Friday for 8 hours a day with an hours un-paid break, with the core hours of work being 8.00am to 16:00pm; however, timings can be made more flexible in certain circumstances. Location of office is based in Hertford (SG13 7NW) Reporting You will report to the Head of Maintenance Department .