Job Introduction
Pentagon Motor Group has an exciting new opportunity for a Retail Service Advisor to join their successful Nottingham Volkswagen Van Centre team.
If you:
* Take pride in providing excellent customer service
* Enjoy the fast-paced working environment
* Thrive in a team setting
then this could be the perfect opportunity for you!
Have you heard about our benefits?
Joining Pentagon from Day 1 grants you access to a comprehensive benefits package including:
* 30 days holiday per year (including Bank Holidays), increasing with service length
* Recommend a Friend Scheme
* Discounted days out with family and friends
* Retail discounts on shopping and dining
* Fully funded, nationally recognized qualifications
* Manufacturer-specific training
* Salary Finance
* 24-hour Employee Assistance Programme and Mental Health First Aiders
* Team member pension contributions
* Friends & family customer referral payments
* Discounts on products and services for family and friends
We pride ourselves on offering exceptional training, development opportunities, and clear career paths for our team members.
What will you be doing?
As a Retail Service Advisor, you will be the first point of contact for customers and serve as an ambassador for the Group.
Your responsibilities include:
* Meeting and greeting customers, ensuring excellent service from the outset
* Communicating with customers face-to-face, by phone, and email to understand and advise on their requirements
* Maintaining Service/MOT Planners and Workshop Loading, advising customers on vehicle timings
* Handling customer vehicle receipt and handover, including courtesy vehicles
* Performing administration duties such as pre-populating job cards
* Updating customers on vehicle status and costs, obtaining necessary approvals
The working hours for this role are:
Week 1:
Week 2:
Who are we looking for?
You will need:
* Previous face-to-face customer service experience
* Experience in a busy office environment
* Exceptional customer service skills with a positive attitude
* The ability to handle difficult situations calmly
* Excellent written and verbal communication skills
* Confidence, resilience, energy, professionalism
* Ability to upsell effectively
* Strong organizational and administrative skills
* Willingness to learn and develop
* Enthusiasm and team spirit
Experience in Motor Trade Aftersales is a plus.
Why choose us?
Learn more about why joining Pentagon Motor Group is an excellent career move by visiting our website:
https://www.pentagon-group.co.uk/recruitment
* Salary
* Annual
* Job Reference
* Contract Type
* Job Category
* Business Unit
* Location
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