We are currently recruiting a Receptionist for our client, for a stylish and welcoming boutique hotel in the heart of Aberdeen, dedicated to providing exceptional guest experiences through personalised service, attention to detail, and a warm Scottish welcome. This will either be on a temporary basis, or a temporary to permanent basis. Role Overview As the first point of contact for our guests, the Receptionist plays a key role in creating a positive and memorable experience from arrival to departure. The successful candidate will provide outstanding customer service, manage front desk operations efficiently, and support the smooth day-to-day running of the hotel. Key Responsibilities Welcome guests in a friendly, professional, and courteous manner. Manage guest check-ins and check-outs efficiently. Handle reservations, room allocations, and booking enquiries via phone, email, and online platforms. Respond promptly to guest requests, questions, and concerns. Process payments and maintain accurate guest records. Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest issues are resolved. Provide information about hotel facilities, local attractions, restaurants, and transportation options. Manage incoming calls and correspondence. Maintain a tidy and professional reception area at all times. Assist with administrative duties, reporting, and daily cash reconciliation. Uphold hotel standards and contribute to a positive guest experience. Skills and Experience Essential Previous experience in a customer-facing role. Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Professional appearance and manner. Good IT skills, including Microsoft Office and booking systems. Ability to work flexible shifts, including evenings, weekends, and public holidays. Desirable Previous hotel reception or hospitality experience. Experience using hotel property management systems (PMS). Knowledge of Aberdeen and the surrounding area. Additional language skills. What We Offer Competitive salary. Staff discounts and benefits. Opportunities for training and career development. A supportive and friendly working environment. The chance to work in a unique boutique hotel setting focused on exceptional guest service. For more information, please contact Sarah at Major Recruitment Aberdeen. INDFS