Location: Halton/Hybrid
Salary/package: £14,524.20
Contract type: 12 month apprenticeship
Hours: Full time, 37 hours per week
Join Connect2Halton as a Resourcing & Customer Service Assistant Apprentice and help ensure our managed service delivers outstanding talent solutions to local authorities and public sector partners — connecting skilled individuals to vital roles that keep services running and communities thriving.
Who we are
Connect2Halton is part of Halton & Kent Commercial Services Ltd, a specialist managed service provider within Commercial Services Group (CSG) — the UK’s largest local authority-owned trading company. We work in partnership with Halton Borough Council to deliver high-quality recruitment solutions, ensuring the right people are in the right roles to support essential public services. As a wholly owned subsidiary of local government, our profits go directly back into frontline services.
Why this role matters
As a Resourcing & Customer Service Assistant, you’ll be at the heart of our talent pipeline. You’ll help grow and maintain a high-quality candidate pool, support our Talent Partners, and ensure hiring managers have access to the people they need, when they need them. Every placement you help make directly impacts local services, from social care to public health, making a real difference in the community.
What you’ll be doing
Place job adverts and proactively source candidates via job boards, social media, internal databases, job fairs, and referrals
Build and maintain a strong candidate base, with a focus on hard-to-fill and niche roles
Match suitable candidates to roles, screening them over the phone and face-to-face
Support onboarding and vetting processes, including application forms, references, safeguarding checks, and contracts
Work closely with our Compliance team to ensure all candidates are fully cleared to work
Attend open days and job fairs to engage with potential candidates and build talent pipelines
Book and conduct candidate registrations both on-site and off-site
Provide excellent administrative and customer service support to Talent Partners
Manage candidate flow between our external supply chain and hiring managers
Maintain accurate records of vacancies, candidate submissions, and placements in our systems
Work collaboratively with Talent Partners and management to understand hiring needs and assist in workforce planning
What we’re looking for
GCSE English and Maths (or equivalent)
Experience in administration, ideally within recruitment or a similar environment
Strong IT skills, particularly Microsoft Word and Excel
Confident using social media for sourcing and engagement
Excellent written and verbal communication skills
Strong organisational skills with the ability to prioritise multiple tasks
Attention to detail, especially in compliance and record-keeping
A proactive approach to problem-solving and delivering results
A commitment to equality, diversity, and excellent customer service
What What you’ll get in return
25 days annual leave, increasing with service, plus your birthday off
Pension scheme with generous employer contribution
Health cash plan and access to a wellbeing programme
Retail and gym discounts
Volunteer days to give back to the community
Tailored learning and development opportunities with genuine career progression
A supportive, collaborative team environment where your work has real impact
Inclusion matters to us
We’re committed to creating a workplace where everyone feels valued, respected, and able to thrive. We celebrate diversity and actively encourage applications from people of all backgrounds, cultures, and experiences. We believe that an inclusive workforce not only reflects the communities we serve, but also makes us stronger as an organisation