Contact Centre Manager Location: North Derbyshire (On site, Monday to Friday) Salary: £35,000 - £40,000 per annum Hours: 9:00am - 5:30pm (1 hour lunch) Located in North Derby, we are looking for an experienced and natural leader to support a large team. The Role: You'll oversee all inbound and outbound activity across multiple channels - including phone, live chat, and technical support - while driving a culture of excellence and continuous improvement. This is an exciting opportunity for a motivated leader to make a real impact in a high-performance environment. Key Responsibilities -Lead, coach, and motivate a team to achieve outstanding sales and customer service results. -Manage daily operations to ensure fast response times and smooth workflows. -Set and monitor KPIs, providing regular performance reviews and coaching sessions. -Use data-driven insights to optimise team performance and customer satisfaction. -Collaborate with marketing and operations to improve customer experience and conversion rates. -Drive outbound sales initiatives and service improvement projects. Essential Requirements: -Proven experience managing a contact centre or customer service team. -Strong leadership and coaching skills with a track record of achieving targets. -Confident working with data, KPIs, and performance metrics. If this role is of interest, then please get in touch today