Job Advertisement: First Line Support Location: Chester (Onsite) Contract Length: 12 Months (Potential for extension) Working Pattern: Full Time Are you ready to kickstart your career in IT within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. Key Responsibilities: Deliver first line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite, Office 365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution of issues. Collaborate with regional and international partners to deliver best-in-class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational ...