Overview
We are seeking an experienced Claims Handler to join our Further Education Claims Team. You'll deliver professional advice and services to clients on all claims-related matters, liaising with insurers and other relevant parties to streamline the claims process and manage clients’ expectations effectively. Handle claims from initial receipt through to resolution, under supervision and within the assigned authority level. We are looking for someone with claims handling experience in any area who is keen to learn and grow within the role. How you'll make an impact Provide technical advice to clients throughout the claims process, ensuring their expectations are managed regarding timescales, policy coverage, legal liability, and quantum. Handle claims from receipt to conclusion under supervision, ensuring all necessary documentation is collected, loss adjusters or suppliers are appointed, and claims are processed in line with authority levels and regulatory requirements. Maintain accurate and up-to-date records on all relevant systems, ensuring 100% data accuracy at all times. Keep clients and insurers informed of all developments during the claims process, ensuring complete satisfaction and proactively chasing updates when necessary. Review and, where appropriate, challenge insurer decisions or repudiations under guidance, providing technical advice to clients as needed. Actively support the client service team, attend client meetings, and develop strong working relationships with clients, insurers, and internal stakeholders to promote satisfaction. Oversee the progress of payments from insurers, ensuring collections and payments are made in line with agreed service level agreements (SLAs). Adhere to internal policies, regulatory requirements, and Gallagher’s Professional Standards Manual, with a focus on Treating Customers Fairly and Consumer Duty. Manage workload efficiently, seek customer feedback, and demonstrate a commitment to personal and business improvement. Identify and report complaints or risks to the Line Manager, ensure accurate claims statistics are produced when required, and maintain up-to-date technical knowledge of market, insurance, and legislative changes. About You Cert CII / Dip CII qualification preferred but not essential. Good knowledge or experience of insurance, claims processing, or FCA regulation required. Strong interpersonal skills, including effective listening, verbal, and written communication. Ability to identify potential problems and seek advice or support when needed. Capable of handling highly confidential information with discretion. Elgible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…