DUTIES AND KEY RESPONSIBILITIES
* To deliver agreed sales KPI's for the store - these KPI's will focus on sales, ATV, UPT, conversion and CRM. You will need to demonstrate the ability to motivate the team to deliver these results.
* Devise and implement Retail Action plan with the Boutique Manager
* Execute all product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sell-out.
* Implement and adhere to VM guidelines at all times, and ensure that the team are trained on all standards
* Manage all events inclusive of launch previews, customer events, MDS and Fragrance Fittings with boutique manager
* Excellent customer service skills to set exemplary standards of customer service in the store for all team at all times and to support the boutique to deal with consumer queries and complaints in a professional manner.
* Maintain and develop strong relations with customers and deliver impeccable service at all times and ensure you lead by example.
* To ensure that all staff demonstrate high levels of knowledge about our products and are able to fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season. Conduct regular training sessions to reinforce learning of the team
* Maintain knowledge of key competitors and industry trends and train the team on the key factors
* To be a point of contact at the store for HQ demonstrating the ability to give and receive feedback and information in a professional and articulate manner. Furthermore, you need to develop a professional relationship with key contacts in HQ that will support the commercial success of your store.
* As an assistant manager you must also be able to communicate effectively a high level of commercial understanding about the store, and when the store performance dictates make fact-based recommendations to improve the business.
* Hold regular team meetings to ensure that full staff team are up to date with all areas of the business.
* Participate and contribute to Managers Meetings ensuring clear understanding on all topics to relay back to the team
* To ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the store is clean, neat and tidy at all times.
* Update Store Manual as required, to ensure that all information is up to date and correct
* To ensure all paperwork and reporting is completed accurately and on time - daily, weekly and monthly as required. Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
* Ensure that Cash Handling guidelines are followed at all times, including but not limited to bank transactions and petty cash.
* Ensure full knowledge of till procedures and processes and conduct regular training sessions with the team.
* To support the boutique manage dealing with all staffing issues where appropriate.
* Work with the Retail Sales Manager and boutique manager with the recruitment process for the store, supporting their introduction to the business through ongoing coaching and development.
* Work with the Retail Sales Manager and boutique manager to ensure all staff are coached and developed on an ongoing basis using all tools available, conducting regular staff reviews
* Work with the Retail Sales Manager and boutique manager to ensure that all performance issues of team members are dealt with smoothly and effectively in a timely professional manner at all times.
* To be aware of all security and health and safety issues and requirements of the store and to ensure all staff are aware of the same.
* Support and take responsibility for loss prevention in all areas of risk management, physical security, store cash controls and inventory management.
* Work with Head of Commercial Sales to manage maintenance within the store.
* Work with the Inventory Manager to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
* To act as the local market retail "expert" for Diptyque by developing relationships with local retailers, council, events etc to maximise opportunities.
* To be contactable at all times, as primary key holder for the store, ensuring that all emergency calls are responded to and dealt with accordingly.
* In the absence of the boutique manager be responsible for the management of all emergency situations involving the store and team members. Ensure that all team members are trained on the relevant procedures.
* General administrative duties.
* Abide at all times by Company rules and policy.
The successful candidate will:
* A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
* Sales focused with a proven sales record.
* Strong understanding of retail KPIs.
* Strong people and performance/ management skills.
* Expertly honed customer service skills and enjoy interacting confidently with the general public.
* Must be self-motivated, focused and be able to use own initiative.
* Communication both verbal and written to a high degree is also a must.
* Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
* Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
* Be assertive, dynamic and always have a can do and positive attitude.