Make This Summer Count -- Be the Voice our Patients Turn To.
Summer is one of the NHS's busiest times. More people travelling, more families out and about, more patients needing advice and reassurance.
Every call to NHS 111 begins with one thing: a calm, confident voice.
At HUC, we support 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest, delivering essential NHS 111 and Out of Hours GP services – 24 hours a day, 365 days a year.
No healthcare background? We'll train you. Already experienced? Put your skills where they truly matter.
Main Duties
* Be the First Point of Contact: Handle urgent and non‑urgent calls, helping patients get the care they need quickly and safely.
* Use NHS Pathways with Confidence: Assess symptoms using NHS Pathways and direct patients to the most appropriate healthcare professional or service.
* Provide Reassurance When It Matters Most: Use listening and communication skills to offer clear advice and accurate guidance.
Benefits
* Fully funded 6‑week full‑time training programme
* NHS Pension
* NHS Discounts
* Wellbeing Hub
Person Specification
* Lives within a 60‑minute commute
* Has customer service experience
* Has right to work in the UK
* Can commit to 6 weeks full‑time training (9 am–5 pm Monday‑Friday)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Location
Taunton Call Centre, Ashford Court, Taunton
Compensation
£12.71 to £17.51 an hour, dependent on shift times
Contract and Working Pattern
Permanent, Full‑time
Reference Number
4265-7978732
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