Employer Royal Surrey NHS Foundation Trust Employer type NHS Site Royal Surrey County Hospital NHS Foundation Trust Town Guildford Salary £25,768 per annum (pro rata) including High Cost Area Supplement (HCAS) Salary period Yearly Closing 15/10/2025 23:59
Ward Receptionist - Surgery B2
Band 2
Job overview
We are looking for flexible, enthusiastic, committed and hardworking person to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.
Main duties will be to answer the telephone and carry out general reception duties.
This is a Substantive position offering afternoon shifts working on Surgical Short Stay Unit
Hours – Monday Tuesday Thursday Friday are 14.30-20.00 hrs and 28.5 hrs a week
Suitable candidates will ideally have
Excellent communication skills – friendly, professional, and approachable
Strong IT skills – comfortable using computers and administrative systems
A hardworking and proactive attitude – willing to support the team and help others
Flexibility – able to work various shifts, including evenings and weekends
Main duties of the job
To provide high quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.
The post holder is expected to organize their workload in accordance with the demands of the Department.
To co-ordinate his/her activities to ensure efficiency of service within the organization. He/she should exercise initiative and it is vital that confidentiality is maintained at all times.
He/she will cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.
Person specification
Qualifications
* Good standard of general education
* Grade C or above GCSE/equivalent
Knowledge
* Previous experience in a reception or other customer facing role
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
For further information please contact either Tracy Ellis – Senior Receptionist Surgery on 01483 571122 Ext 4076
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