DescriptionAs a
Scheduler, you will be responsible for effectively planning and
coordinating the Company’s work through communication with internal
and external customers, as well as the management of the business
and client database systems.Key
Responsibilities Take
ownership of the workstreams, coordinating the work from receipt,
through to job completion Schedule work orders
in accordance with SLA’s, whilst optimising travel routes and
increasing productivity Provide customer
service to both internal and external customers via telephone and
webchat Maintain timely and accurate input and
uploading of information into the works management systems,
ensuring that all issues are recorded and escalated
Ensure that all the client and operational requirements
are met in a professional and efficient manner
Ensure the highest level of customer service is achieved
to both external and internal customers, providing excellent
customer satisfaction every time Provide daily
and weekly reports as required and to ensure that all service
levels and objectives are achieved Provide a
positive and innovative input into the team, through provision of
solutions to problems and embracing change
Ensure that safety issues are reported in line with
Company procedures
Skills, Knowledge and
Expertise Exceptional
Customer Service skills Good verbal
communication skills Resilience to work under
time pressures Natural ability to plan and
organise Knowledge of planning and
scheduling systems would be an advantage
BenefitsWe
offer a competitive salary based on experience along with a full
benefits package.Network Plus is proud to be an
Equal Opportunity Employer. We
celebrate diversity and do not discriminate based on race,
religion, colour, nationality, sex, sexual orientation, age,
veteran status, disability status, or any other applicable
characteristics protected by law.
We are Armed Forces-friendly. We welcome
applications from ex-Armed Forces personnel, reservists, armed
forces veterans, cadet instructors and military
spouses/partners. We
understand that privacy and the security of your personal
information is extremely important. By applying for this role, you
agree to the terms of our privacy policy which you can find here -
https://networkplus.co.uk/privacy-and-cookie-policy.About
Network Plus Network Plus is an award-winning
business delivering essential utility and infrastructure services
for the UK’s major providers of gas, power, telecoms, transport,
water, and wastewater.
We value the variety of experience,
perspective, and other points of difference our workforce, clients,
and supply chain offer.
We are actively working with colleagues
across the Network Plus Group to develop an inclusive environment –
we want all our employees to feel valued and included to enable
everyone to thrive at work and understand the value of their
contribution matters no matter their background, identity, or
circumstances.