Overview
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
Responsibilities
* Support product sales as a technical and domain expert of a client‑facing sales team
* Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs
* Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
* Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
* Provide feedback to product management about product enhancements that can address customer needs and guide additional value
* Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team
* Stay current on competitive analysis and market differentiation
* Support marketing events including executive briefings, conferences, user groups, and trade shows
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving
Qualifications
* 5+ years of pre‑sales solution consulting or sales engineering experience
* Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
* Experience working collaboratively with product management, product marketing, partners, and professional services
* Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
* Willingness to travel
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