Voids Officer Salary: £35,153 Excellent Benefits Location: Wooburn Green, High Wycombe hybrid working (2 days in the office, 3 days from home) Contract: Permanent Hours: 37 hours per week Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. Were now looking for a proactive and organised Voids Officer to help us bring empty homes back into use quickly, safely and to a high standard. About the Role As a Voids Officer, youll take ownership of the voids process from start to finish. Youll coordinate repairs, monitor progress, manage compliance documentation and work closely with contractors and internal teams to ensure every property is ready for letting as quickly as possible. Your work will directly support our ability to provide homes to those who need them, reduce void rent loss and maintain high levels of customer satisfaction. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering high-quality results. What you'll do Coordinate repairs, allocate tasks and monitor progress for in-house teams and subcontractors Maintain accurate records, dashboards and performance data Ensure all properties are fully compliant before handover, including Gas Safety Certificates, EICRs, asbestos reports and EPCs Respond to queries, complaints and feedback professionally and promptly Work collaboratively with contractors, stakeholders and internal teams to meet KPIs Identify opportunities to improve processes, reduce void days and enhance customer experience Support administrative tasks and ensure documentation is completed accurately Oversee and manage the full void repairs process, ensuring timely completion What Were Looking For Must haves: Experience in property repairs, void management or lettings services Strong organisational skills and ability to manage competing priorities Excellent communication and negotiation skills Strong IT and reporting skills, with confidence managing data Knowledge of property compliance requirements (e.g., safety certificates) Customer-focused approach with a commitment to delivering excellent service Practical, solution-focused mindset with strong decision-making skills Full UK driving licence and access to a vehicle for business use Nice to haves: Experience working within social housing Knowledge of repairs, maintenance or asset management processes Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £35,153 Excellent Benefits 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours & Additional Pay Hours and working pattern, 37 hours per week Monday - Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 05/05/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.