Description:
GENERAL MANAGER – JOB DESCRIPTION
LOCATION - BISHOP AUCKLAND
Responsible for: Day-to-day management of the clubhouse, bar, kitchen, events, staff, maintenance, and business development.
Role Purpose
To lead the day-to-day operations of the clubhouse, bar, kitchen, and events, ensuring high standards of service, financial efficiency, and long-term growth. The General Manager will drive revenue, maintain facilities, manage staff, and promote the club as a premier community venue.
Key Responsibilities
Operations & Business Development
1. Oversee all clubhouse operations including bar, catering, functions, and maintenance.
2. Drive business growth through new revenue streams, events, and facility hires.
3. Monitor performance against profit & loss targets; control costs and maximise income.
4. Ensure compliance with licensing, H&S, and food hygiene regulations.
5. Lead on stock control, ordering, and supplier relationships.
6. Maintain venue safety, cleanliness, and presentation to high standards.
Finance & Administration
7. Handle all financial processes including cashing up, banking, payroll data, and stock reconciliation.
8. Produce regular financial and operational reports for the board.
9. Identify and secure grant funding to support club development.
10. Prepare quotes and manage bookings for external venue hires.
Staff Management
11. Recruit, train, schedule, and supervise bar, kitchen, and cleaning staff.
12. Maintain a motivated team focused on high-quality service.
13. Ensure staff follow club policies and licensing requirements.
14. Monitor wage budgets and staff ratios to optimise efficiency.
Customer Service & Club Promotion
15. Deliver excellent service to members and visitors.
16. Actively promote use of the clubhouse for events and functions.
17. Maintain a strong presence during events, ensuring smooth operation and customer satisfaction.
Facilities & Compliance
18. Oversee upkeep and cleanliness of clubhouse, changing rooms, terrace, and grounds.
19. Be responsible for security, maintenance, and emergency call-out as a keyholder.
20. Ensure compliance with fire safety, accessibility, and health & safety regulations.
Person Specification
Essential:
21. Experience managing bar, catering, or hospitality operations.
22. Strong financial and business acumen.
23. Proven staff management and customer service skills.
24. Solid understanding of licensing, H&S, and food hygiene standards.
25. IT competence and administrative ability.
26. Flexibility to work evenings, weekends, and match days.
27. To be a personal licence holder for the club to sell and authorise the sale of alcohol and to adhere to and enforce licensing regulations.
28. Driving Licence.
Desirable:
29. First aid certificate.
30. Relevant qualifications in food safety or health & safety.
31. Interest in sport or rugby club environments.
Performance Indicators
32. Financial performance against budget.
33. Health & safety compliance.
34. Customer satisfaction.
35. Successful grant applications and revenue growth.
Terms & Conditions
36. Hours: Flexible, including