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Alice Temperley MBE founded her eponymous label Temperley London in 2000, a year after graduating from the Royal College of Art. Alice continues to head up the creative direction of this British brand, now in its twenty-fourth year of business.
Temperley Bridal, which launched in 2006, is defined by ethereal, timeless silhouettes and is inspired by the romance and decadence of a bygone era. Alongside Heritage, Eveningwear and Ready-to-Wear Collections – Temperley London launched an interiors collection in partnership with Romo in March 2023
The brand has a Flagship store on Sloane Street, an Outlet in Somerset selling Bridal, Heritage and Ready-to-Wear, as well as stores in Dubai and Abu Dhabi. Alice was awarded an MBE in 2011 for services to the Fashion Industry, she is a member of the British Fashion Council Advisory Board and is involved with several charitable organisations, including actively supporting Women for Women International as an Ambassador.
In July 2023, the brand announced a significant change to the business model, ceasing all promotions to bring it more in-line with its championing of slow fashion, commitment to responsibility and respect for garments. ‘Clothes that transcend seasons, creating moments that become memories.
Originated in Somerset the Temperley way’.
TITLE:Store and Event Manager
REPORTS TO:Head of Retail & Merchandising
To optimise Temperley London sales and profits through the boutique whilst also delivering the Temperley brand experience including events, trunk shows, sample sales, pop-ups and VIP management.
RESPONSIBILITIES:
* Drive Temperley London sales for all collections including Bridal and oversee all store operations.
* Ensure that overall sales and profit margins are achieved at agreed budget levels.
* Report all sales to management and manage sales budgets
* Ensure that the Temperley brand experience and overall customer service meet the same levels of excellence as the brand collection.
* Maintain high standards of visual merchandising and housekeeping in order to promote the Temperley brand to the retail public.
* Develop and manage pro-active sales initiatives and events (internal and external) with the support of Marketing and Head of Retail to drive sales within the Boutique - Trunk shows, events, sample sales and pop-ups
* Capture appropriate information from customers in a professional manner; passing this onto the necessary departments. Manage own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise the local database.
* Manage marketing calendar locally and be proactive in always driving more footfall and revenue with support of local marketing tools.
* Manage VIP’s closely and effectively
* Maintain accurate stock levels (internal and external product) and liaise with the Stock Controller/Merchandiser (or external third party) so as to ensure that stock is always optimised to meet public demand. Responsible for boutique stock levels, replenishments, product call, stock inventories, stock pricing, stock deliveries and transfers, and accuracy of the boutique stock levels at all times.
* Provide market information and feedback to relevant departments, to assist in pricing and range planning.
* Liaise with all parts of the business to help proactively manage sales/ profitability.
Managing the Team
* Manage team uniforms/discounts, payroll, staff rotas, holidays and working arrangements to meet trading demands.
* Recruit with the help of the Head of Retail and HR, induct and fully train new retail associates, in a professional manner and complying with company policy/ procedure.
* Complete necessary performance management requirements; i.e. probationary and appraisal reviews.
* Communicate with all members of the team on a daily and weekly basis, to ensure they are fully aware of all aspects of the Boutique, including new stock arrivals; organising individual sales performance and other KPI’s, making sure the Boutiques it is trading according to budget.
* Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate is maximised.
* Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.
* In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department
Managing Retail Standards
* Manage team uniforms/discounts, payroll, staff rotas, holidays and working arrangements to meet trading demands.
* Recruit with the help of the Head of Retail and HR, induct and fully train new retail associates, in a professional manner and complying with company policy/ procedure.
* Complete necessary performance management requirements; i.e. probationary and appraisal reviews.
* Communicate with all members of the team on a daily and weekly basis, to ensure they are fully aware of all aspects of the Boutique, including new stock arrivals; organising individual sales performance and other KPI’s, making sure the Boutiques it is trading according to budget.
* Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate is maximised.
* Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.
* In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department
WHAT WE OFFER
* Generous uniform allowance
* Annual Leave 25 days per year plus usual bank holidays
* Birthday off
* 30% Discount on Temperley products
* Pension – Employee and employee contributions
* Full time 37.5 hours/week (9am to 5.30pm Monday to Friday)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail Apparel and Fashion
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