Platform Support Engineer
Shrivenham, near Swindon
£30,000 - £37,500 + Benefits Package
UK Passport Holders only to satisfy Security Clearance requirements.
The Platform Support Engineer plays a crucial role in maintaining and supporting the enterprise platform infrastructure that underpins critical business operations.
Salary Range - £30k - £37.5k per annum.
Location - Shrivenham, Oxfordshire (hybrid working - 3 days onsite, 2 days working from home).
Requirements - Must hold or be eligible for SC clearance with no restrictionsRole Overview:
This role focuses on monitoring, troubleshooting, and providing tiered support for technologies such as Active Directory, SCCM, SolarWinds, Virtual Desktop Infrastructure (VDI), and Unified Access Devices (UADs).
The Platform Support Engineer ensures system reliability, user satisfaction, and efficient issue resolution while identifying opportunities to improve platform operations.
Key Accountabilities / Responsibilities:
* Monitor platform infrastructure for performance and availability, responding promptly to alerts and incidents.
* Provide Level 2 and Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments.
* Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary.
* Assist in patch management, system updates, and maintenance to ensure compliance and security.
* Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles.
* Collaborate with engineering teams to support unified access devices (UADs), endpoint management, and virtualized environments.
* Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools.
* Contribute to root cause analysis efforts for recurring platform incidents.
* Support capacity planning and performance optimization by analysing system usage and trends.
* Offer feedback on tools and processes, identifying improvements to enhance operational efficiency.
* Participate in on-call rotations to address after-hours incidents and minimise downtime.
Skills, Knowledge, and Experience:
* 3+ years of experience in platform support, infrastructure support, or a similar role.
* Proficiency in managing and troubleshooting Active Directory, SCCM, SolarWinds, and other enterprise technologies.
* Hands-on experience with scripting languages like PowerShell or Python to support automation tasks.
* Basic understanding of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems.
* Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V.
* Experience with IT monitoring tools and incident management processes.
* Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus.
* Certifications like MCSE, ITIL, or similar are highly desirable.
Key Attributes:
* Strong problem-solving skills with a customer-focused approach.
* Effective communication and collaboration skills, particularly in supporting non-technical stakeholders.
* Detail-oriented with the ability to document and track incidents and resolutions thoroughly.
* A proactive and adaptable mindset to handle dynamic platform environments.
* Commitment to ongoing professional development in platform technologies and support methodologies.
This really is a fantastic opportunity for a Platform Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
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