CUSTOMER SERVICE | ADMINISTRATION | TEMPORARY TO PERMANENT Are you passionate about delivering outstanding customer service and ready to take ownership of the customer journey from first contact to resolution? Whether you're a recent graduate or an experienced administrator looking to take the next step, this could be the perfect opportunity for you. About the Role As a Customer Success Specialist, you'll be the single point of contact for customers experiencing operational issues. You'll manage their journey end-to-end, ensuring every interaction is handled with care, professionalism, and a solution-focused mindset. You'll work across multiple contact channels and collaborate with internal teams to resolve issues efficiently, always putting people at the heart of everything. Key Responsibilities Own and resolve complex customer issues within defined service level agreements (SLAs) Deliver recovery solutions that benefit both the customer and the business Maintain accurate customer records in line with GDPR and security protocols Identify and support vulnerable customers with tailored services Proactively manage your workload and customer cases Escalate operational risks using our documented framework Contribute to continuous improvement initiatives Adapt to changing customer needs in a dynamic environment What We're Looking For Excellent written and verbal communication skills are essential. A strong customer service mindset with a "can-do" attitude Ability to work independently and solve problems creatively Comfortable in a performance-driven environment with coaching and feedback Adaptable, flexible, and eager to learn Confident using Microsoft Office (Word, Excel, Outlook) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.