Service Desk Analyst Location: Birmingham B6 Are you a natural problem solver who thrives in a fast-paced IT environment? Do you enjoy helping people and want to build your career in technology support? We are seeking a Service Desk Analyst to be the first point of contact for IT support within a leading UK distributor of technology solutions. As a Service Desk Analyst, you will: * Provide day-to-day IT support for hardware, software, telephony, and data connections. * Resolve first-line issues for desktops, laptops, printers, and mobile devices. * Support user access through Active Directory and Office 365 administration. * Assist with operating system updates, antivirus, and business application installs. * Deliver excellent customer service and user training. * Play a key role in IT projects and process improvements. We’re looking for someone who is: * Experienced in first-line IT support across hardware, networks, and applications. * Confident with LAN/WAN, VPN, wireless, Active Directory, and Office 365. * Logical, proactive, and detail-oriented with strong problem-solving skills. * An excellent communicator who can engage with colleagues at all levels. * Keen to learn and develop within a collaborative IT team. What’s on Offer * This is an onsite role * 25 days holiday (with option to flex up to 30) * 5% employer pension contribution * Healthcare cash plan, life assurance, and wellbeing support * Discounts portal, cycle to work scheme, and gym membership offers * Volunteering scheme and employee assistance programme * Enhanced maternity/paternity leave and career development opportunities This is a fantastic opportunity to join a dynamic business, be the face of IT, and make a real impact in a growing organisation