Veterinary Client Success Lead - Vetsource
Posted: 21.05.2026
Location
Coventry, Leeds, Leicestershire, Northampton
Salary
£43,000-£47,000 depending on experience
Benefits
* Private healthcare
* Equal parental leave
* Generous pension up to 9% contribution
* Life assurance 4× salary
* Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
* Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors
* Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
* Confident and credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
* Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
* Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
* Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
* Onboarding & Launch: Lead the end‑to‑end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
* Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
* Clinic Farming & Optimisation: Identify under‑performing active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
* In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers, and receptionists to ensure full adoption of the Vetsource platform and services.
* Stakeholder Problem Solving: Act as the expert for addressing clinic pain points, helping stakeholders navigate the transition to digital home delivery solutions.
* Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless handover from the initial sale to full activation, and continuous improvements of the platform.
* Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect From Mars
* Work alongside 130,000+ associates worldwide guided by our Five Principles
* Be part of a purpose‑driven company shaping the world we want tomorrow
* Access world‑class training & development from day one
* Join a company with an industry‑leading salary and benefits package
Travel across the UK is required, with frequent overnight stays to support clinics nationwide. Candidates should be based in the Midlands for optimal coverage.
Equal opportunities: We are an equal opportunity employer and welcome applications from all suitably qualified individuals.
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