Ref 11051
Customer Service Representative
Alfreton, Derbyshire
£26,000 plus large company benefits, 27 days holiday plus bank holidays, hybrid working available after initial training but must live within 15 miles of Alfreton, Derbyshire
Monday to Friday – 37.5 hours per week
As the first point of contact for customers you will use your customer service skills to efficiently understand their needs and advise accordingly. Working closely with all departments within the company to ensure that our customers receive the best possible service.
Role Responsibilities:
1. Be responsible for the day-to-day administration of selected accounts.
2. Establish and build rapport with your customers.
3. Process customer orders in a timely manner with attention to detail.
4. Supplying order progress information to the customer.
5. After care support, where necessary, on completion of sales.
6. To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team
7. To help progress leads and help support the external sales team with growth potential opportunities
8. Handling complaints and escalating to the appropriate internal departments when required.
The above sets out the main responsibilities for the position. The list is not exhaustive. The content may be subject to consultation and revision from time to time along with compliance of our existing policies and procedures.
Skills & Knowledge:
9. Being able to communicate effectively at all levels
10. Previous experience in a customer service role.
11. Positive attitude and a good work ethic.
12. Attention to detail.
13. Confident telephone manner.
14. Ability to manage workload and prioritise effectively.
15. A good level of MS and IT competency is required. Experience with spreadsheets/excel and or working with ERP systems (Movex, Cimalex,) would be an advantage but is not essential
16. Good English language skills – both written and verbal.
17. Previous knowledge of working within Aluminium industry and/or in Stockist sector would be highly advantageous but not essential.
How you will be rewarded:
18. 27 days annual leave entitlement + 8 bank holidays
19. Refer a friend bonus up to £1000
20. Enhanced Maternity and Paternity Package
21. Workplace Pension Scheme
22. Discount and Cashback Reward Schemes across multiple retailers
23. Life Insurance Cover
24. Employee Health Programme
25. Retirement Policy
26. Occupational Sick Pay after 12 months of employment
27. Long Service Awards
28. Career Development & Training Programmes Pathway
This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.
Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.
If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.