Dorsett Hospitality International is set to open Dorsett Canary Wharf, in Q3 2025,in Canary Wharf, London. This area forms a strategically significant part of Londons world city offer for financial, media and business services. We are recruiting for a Night Manager to join theteam at Dorsett Canary Wharf.
The Role
The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately.
Work Hour and Schedule
12-hour shift
Work on a scheduled shift rota, including availability on weekends and public holidays
Brief Responsibilities Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable).
Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience.
Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift.
Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery.
Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues.
Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management.
Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed.
Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents.
Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard.
Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness.
Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats.
Monitors and replies to emails or messages from guests and management during the night.
Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed.
Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures.
Completes incident reports and communicates safety or maintenance issues to relevant departments.
Assumes Manager on Duty responsibilities during night hours.
Performs other duties as assigned by senior management to support overall hotel operations.
Qualities we are looking for: Minimum 2 years of experience in hotel front office or night operations with leadership responsibility.
Strong knowledge of front office systems and night audit procedures (e.g., OPERA CLOUD PMS).
Demonstrated ability to manage shift operations, including check-ins/outs, guest service recovery, and night audit processes.
Proven leadership and supervisory abilities with a hands-on, team-oriented approach.
The Benefits As a member of our hotel, you will enjoy:
22 Days Holidays
Birthday Leave
Meals on Duty
Free Uniform Dry Cleaning
Associate discounted rates with our hotelsworldwide
Training and Development Opportunities
Auto Enrolment Pension
Free Eye test for VDU users
Social Events
Join our passionate ESG committee to promote sustainability
Refer a friend" Bonus - £150.00
A bit about us
Dorsett Canary Wharf will have 231 guestrooms. The hotel will accommodate front-of-house facilities including a café on Alpha Square, a restaurant, a gym and conference facility at the lower levels and a sky bar/terrace on level 25.
The hotel is within a 515 minute walk of Canary Wharf Underground Station, DLR stations, and the Elizabeth Line station. The hotel will also be well connected to the local bus network and is within walking distance of riverboat services operating from Canary Wharf Pier to Central London.
Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Note about Job Application
Thank you for taking the time to apply for an opportunity with Dorsett Hospitality International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.
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