Overview
We are seeking a Mandarin-speaking Business Support Officer to join our team. This role is essential in delivering high-quality support to our Mandarin-speaking clients and partners while supporting internal travel coordination and administration.
Responsibilities
* Client and Partner Communication – Handle Mandarin and English client inquiries, translate travel materials
* Booking and Tour Coordination – Assist in itinerary planning and bookings with local and overseas suppliers
* Administrative and Operational Support – Prepare documents, maintain records, support day-to-day operations
* Marketing and Digital Support – Manage WeChat/Xiaohongshu content, assist with Mandarin marketing efforts
Experience
* Fluent in Mandarin and English (written and spoken)
* Strong administrative and organisational skills
* Professional customer service and communication
* Digital proficiency (Microsoft Office; WeChat/Xiaohongshu)
* Team player with initiative and flexibility
* Knowledge of travel/tourism and UK geography (preferred)
* Degree in Business, Tourism, or related field (desirable)
* Experience in administration or client coordination essential
Job Type: Full-time
Pay: Up to £30,960.00 per year
Benefits:
* Company pension
* Free or subsidised travel
* On-site gym
* Sick pay
* Work from home
Ability to commute/relocate:
* London SE16: reliably commute or plan to relocate before starting work (preferred)
Education:
* Master's (preferred)
Language:
* Mandarin (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person