Job Description:
**Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. **Some travel to DXC & Customer sites maybe required.**
CES Service Management Lead
Role Summary
As part of our overall investment and growth strategy in the UK we are hiring Service Management Leads to join our team.
· The Service Management Lead is responsible for overseeing the delivery and governance of a managed service (AMS) to an end client.
· This role ensures that all CES (Applications, Data & AI) and wider DXC management and support activities meet agreed service levels, comply with contractual obligations, and deliver value to the client.
· The Service Management Lead acts as a key interface between the client and the delivery teams, driving operational excellence and continuous improvement.
Key Accountabilities and Responsibilities:
· Ensure end-to-end delivery of AMS in line with the contract obligations including any SLAs and KPIs.
· Oversee incident, problem, change, and release management processes.
· Coordinate with application support teams to ensure timely resolution of issues.
· Act as the main point of contact for the client for all AMS-related matters.
· Conduct regular service review meetings and provide performance reports.
· Manage client expectations and ensure high levels of customer satisfaction.
· Implement ITIL-based service management practices.
· Ensure compliance with security, regulatory, and audit requirements.
· Maintain accurate documentation of processes, policies, and service reports.
· Identify opportunities for process optimization and automation.
· Drive initiatives to improve service quality and reduce operational costs.
· Lead and mentor service delivery teams, including L1/L2/L3 support.
· Liaise with any 3rd party providers to ensure the end to end service
· Ensure proper resource allocation and skill development.
· Foster a culture of accountability and performance excellence.with any agreed contracts. Manage change requests and maintain proper documentation
· Identify opportunities for additional work that provide value to the client and new revenue streams for DXC.
Essential Skills/Qualifications/Attributes:
· 8+ years of experience in IT service management, with at least 3 years in a leadership role.
· Strong knowledge of ITIL framework and service management tools (e.g., ServiceNow, Remedy).
· Experience in the use of IT observability and monitoring tooling
· Experience in managing AMS for a range of application types (Custom Applications, Enterprise Applications, Packaged Applications, Data & AI platforms and services).
· Excellent communication, stakeholder management, and negotiation skills.
· Willingness to travel to client locations if required
· Eligibility for UK secure clearance
· Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
· Service management certification e.g. ITIL
· Familiarity in DevOps and Agile practices in the context of a managed service.
Desirable Skills/Qualifications/Attributes:
· Software development and Quality Assurance delivery experience
DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid cloud environments. With decades of driving innovation, the world’s largest companies trust DXC to deploy the enterprise technology solutions to deliver new levels of performance, competitiveness, and customer experiences. Learn more about the DXC story and our focus on people, customers, and operational execution at www.dxc.technology
DXC as an Employer
As an award-winning, industry-leading, Technology firm we offer some of the best experiences for our employees and clients. We offer very competitive salaries coupled with an exciting benefits package including private medical insurance, gym membership discounts, pension contribution schemes and much more! We believe in nurturing an environment of continuous growth and development, with free training from our expansive upskilling library available to all our employees at any time.
We encourage applications from those who may require flexibility in their working life for whatever reason, and/or those who are returning to the workplace. We’re committed to providing this flexibility on a long-term basis.
DXC Technology is committed to the development of a fully inclusive and sustainable workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith, or sexual orientation. For more information of our Awards and Recognitions:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.