Cting as a central support point for information and communication between the organisation and its customers. Key Responsibilities: Respond to Service Centre requests via telephone calls, emails, and reception from all service areas within the hospital. Accurately input details of all calls into a central data management system (e.g., Power BI) and follow up on actions and outcomes. Foster teamwork, a customer-focused approach, and flexibility in daily tasks.Skills and Competencies Required: Strong general numeracy, literacy, and computer proficiency, with the ability to analyze data effectively. Excellent verbal and written communication skills, including a professional telephone manner. Ability to learn, use, and understand service-specific software systems. Exceptional customer care skills with a client-centric approach. Capable of working under pressure in a busy team environment or independently without supervision. Proficiency with Microsoft Office applications and strong keyboard skills. Ability to accurately follow detailed work procedures and instructions. Effective time-management and planning capabilities.Qualifications and Experience: Educated to GCSE level (or equivalent) in Mathematics and English Language. Previous experience in a similar role is desirable.Physical and Mental Demands: Frequent use of keyboards and computers in an office environment. Mental focus and concentration required for data entry task...