Overview
End Date Thursday 23 October 2025
Salary Range £35,340 - £37,200
We support flexible working – click here for more information on flexible working options
Flexible Working Options Flexibility in when hours are worked
Job Description Summary
Based in Watford
Job Description
* JOB: New Business Team Leader
* SALARY: £35,340 - £40,920
* LOCATION(S): Watford
* HOURS: Full-time
* WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.
What you’ll do / Responsibilities
About this Opportunity: Reporting directly to the Head of Department and leading all aspects of the New Business Team's activities. Responsible for leading all aspects of the team's performance and ensuring alignment with company objectives. You and your team will contribute to the continued growth and development of our rapidly expanding business. This role requires strong leadership, critical thinking, and a focus on delivering exceptional service and operational excellence.
* Lead teams through one-on-one sessions, supervise performance metrics, review call recordings/quality assessments, and monitor service level agreements against targets. Coach the team on new projects, case volumes, legislations and process changes. Authorise holiday, rotas and staff requests, career progression plans and mandatory training completion.
* Collaborate with colleagues, team leaders, and external partners to ensure a seamless customer experience. Work with Marketing to support campaigns, stock cars and new launches.
* Identify and contribute to process improvements and ad-hoc driver journey projects as needed.
* Provide outstanding customer service via phone and email, build rapport, and manage escalated complaints. Handle live chat and support launches, providing tailored quotations and follow-up to secure orders.
* Represent the company at events, roadshows, and launches, gathering customer feedback and promoting services.
* Stay up-to-date on vehicle models and industry trends; participate in internal demo cars to enhance product knowledge.
* Participate in other business-related activities and ad-hoc projects to support the team, HOD or business.
Required / Desired experience
* Customer-Focused Perspective with a genuine passion for providing exceptional service and building strong relationships at a Team Leader level.
* A warm, enthusiastic, and outgoing personality with excellent communication, interpersonal, and negotiation skills for customer and partner interactions.
* Strong interest in cars and the automotive industry; prior knowledge of salary sacrifice car schemes is a plus.
* Problem-solver with the ability to prioritise tasks under pressure; critical thinking and creative problem-solving skills.
* Self-motivated, detail-oriented, flexible, and committed to continuous development; openness to Lloyds training and in-house offerings.
* Strong organizational and time-management skills; ability to manage a pipeline and meet deadlines.
* A Great Teammate with experience in collaborative work and contributing to a positive environment.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes –
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 24 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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