The Renewals / Contracts Specialist is responsible for managing the end-to-end renewals process for video conferencing products, including software licenses, hardware maintenance, subscriptions, and support agreements. The role ensures high renewal rates, accurate contract management, and strong customer relationships while supporting revenue retention and growth.
Renewals Management
* Manage the full lifecycle of contract renewals for video conferencing products and services.
* Track upcoming renewals using CRM / ERP systems and ensure timely customer engagement.
* Prepare and issue renewal quotations for licenses, subscriptions, support, and maintenance contracts.
* Work with Sales and Account Managers to maximise renewal rates and identify upsell opportunities.
* Follow up with customers to secure renewal orders before contract expiry.
Contract Administration
* Create, review, and maintain customer contracts, renewal schedules, and service agreements.
* Ensure all contract terms, pricing, and product details are accurate.
* Maintain contract records in CRM / contract management systems.
* Support the creation of multi-year agreements and enterprise agreements.
Customer & Vendor Coordination
* Act as a point of contact for customers regarding renewals, licensing, and contract queries.
* Work with vendors / distributors to obtain pricing and renewal quotes.
* Ensure correct licensing and support coverage for video conferencing platforms.
Commercial Support
* Assist Account Managers with pricing, proposals, and contract structures.
* Identify opportunities for upgrades, additional licenses, or new services.
* Provide renewal forecasts and reports to management.
Systems & Reporting
* Maintain accurate renewal data in CRM.
* Produce renewal reports and expiry reports.
* Monitor renewal performance and highlight risks.
Required Skills & Experience
* Experience in renewals, contracts, sales support, or customer success.
* Experience working with technology, AV, UC, SaaS, or video conferencing products preferred.
* Strong attention to detail and organisational skills.
* Ability to manage multiple contracts and deadlines.
* Strong communication skills.
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