Applications Executive
Milton Keynes
Hybrid
9-month Full time contract
Full time - 35 hours per week
£30,000 p.a
At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.
Role Profile
To support students and those studying with ICAEW from initial registration through qualification and into membership. Delivering professional and efficient processing of all registrations/applications and ensuring a high level of support and great customer service is delivered at every interaction to uphold the ICAEWs reputation. The team manage applications for a range of products; are responsible for the integrity of central student data and the application/award of ICAEW membership and associated qualifications.
Responsibilities
* Process applications for students, members and for other ICAEW licences and qualifications within targeted turnaround times, while maintaining adherence to ICAEW regulations and bye‑laws.
* Create and maintain registration, qualification, training and admission records relating to students, ensuring that the data is accurate and up to date.
* Make outbound telephone calls to contact individuals in relation to their applications, and support students into membership in line with ICAEW growth targets.
* Work to challenging targets and through peak periods while maintaining excellence in service through every student/member interaction, adding value where possible to result in a positive customer experience.
* Keep under review business processes to ensure that they remain fit for purpose, are effective and regulations compliant; log incidents when system issues occur and take ownership of managing incidents and change requests through to completion.
Candidate Profile
* Proven ability to prioritise and deliver excellence in a fast‑paced environment. Working to challenging daily and monthly targets.
* Excellent communicator both written and verbal, emulating ICAEWs professional image. Managing all internal staff and external user enquiries with empathy and support.
* Excellent attention to detail, with a high level of accuracy with large volume data processing.
* Good IT skills with Microsoft systems and experience in a contact management system.
For the full role profile please click the document attached.
Why work for us?
We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.
Our employee benefits include:
* A substantial suite of training and development.
* Flexible working arrangements.
* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans.
We are a disability confident employer.
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