Overview
Our client, a local business in Thame, are seeking a property co-ordinator to join a small, friendly, and professional team. The Coordinator will support the team in the day-to-day management of a portfolio of residential services. The role focuses on delivering excellent customer support while assisting with service coordination, inspections, and administrative tasks.
Responsibilities
* Assist in overseeing a portfolio of approximately 150 residential accounts
* Act as the first point of contact for customers regarding service or maintenance issues
* Log and track requests, liaising with approved contractors and service providers
* Help arrange routine inspections and follow-up actions
* Support renewal and end-of-service processes
* Assist with coordinating move-in, move-out, and inventory-related tasks
* Support marketing and customer visits where required
* Maintain accurate customer and service records using the CRM system
* Assist in monitoring compliance documentation (Gas, Electrical, EPC, etc.)
* Ensure records are correctly filed and kept up to date in line with current UK legislation
* Provide a friendly and professional service to customers and stakeholders
* Respond to enquiries by phone, email, and in person
* Escalate complex issues to senior team members when required
* Represent the organisation positively at all times
Qualifications
* Previous experience in a customer-facing role
* Strong organisational and time-management skills
* Excellent communication skills (written and verbal)
* Ability to manage multiple tasks and priorities in a busy environment
* Hours (9am-6pm) with 25 days holiday
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