Job Summary
We are seeking a dedicated and dynamic Onboarding Specialist to join our team. The ideal candidate will possess a positive attitude and exceptional communication skills. This role requires a highly organised individual who can engage with clients effectively, promote our services through upselling techniques, and maintain high standards of professionalism in all interactions.
Responsibilities
* Project manage the onboarding of clients and prospects
* Collaborate with the sales team to effectively advertise & demonstrate Peoplesafe products, services and processes to prospective clients.
* Drive customer adoption by developing and executing tailored onboarding plans that ensure clients fully utilise Peoplesafe products and services.
* Create, track and deliver Implementation Plans and Run Books to help customers to achieve their goals and manage their project to completion.
* Identify new product/service upsell opportunities and support Sales in achieving increases in services and subscriptions.
Attributes
* Experience of working in a customer facing environment
* Strong communication skills, both verbal and written, with the ability to convey information clearly.
* Proficiency in upselling techniques to maximise sales opportunities.
* Conflict Resolution & objection handling.
* Self-motivated when working individually and within a team.
* Excellent interpersonal skills
* Highly organised in time and task management.
* Uses initiative to take proactive action
* Excellent attention to detail.
* Effective problem Solving
We welcome applications from individuals who are eager to contribute positively to our team while developing their professional skills in a supportive environment.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Sick pay
Experience:
* customer facing: 2 years (required)
Work Location: Hybrid remote in Epsom KT17 1HH