PayPlan Grantham, England, United Kingdom
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PayPlan Grantham, England, United Kingdom
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Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £25,396.80 + Bonus
Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Support Case Officer here at Payplan?
An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. Youll manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors.
We want to make the journey to becoming debt-free as simple and stress-free as possible.
As an IVA Support Case Officer at PayPlan you will:
* Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
* Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
* Build and maintain strong working relationships with colleagues and third parties
* Be client driven, listening to their needs, being supportive and empathetic
* Update clients on their cases, always being mindful of their needs and expectations
* Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
* Champion continuous improvement and new ways of working at every opportunity
About You
* Previous experience of working within a similar industry would be an advantage
* Excellent written and verbal communication skills with the ability to understand the needs of the client
* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
* A great team player with the confidence to work independently
* Excellent attention to detail with a methodical and thorough approach to your work
* A desire to show initiative and the ability to multitask
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job we offer a rewarding career. Come join us and make a difference in peoples lives whilst enjoying what you do!
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here.
Benefits
Working for PayPlan, youll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally.
Key Benefits Include
* Free on-site parking at all our office locations
* Subsidised Gym Membership with local gym
* Cycle to work scheme
* Referral scheme you can be rewarded for referring friends and family to join the team too!
* 2 charity days a year for our employees to use for a charity close to them
* Access to an inhouse Financial Advisor
* Access to our 24/7 Employee Assistance Programme
* Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
* Access to JAAQ at work a Mental Wellbeing Platform giving you access to videos and support whenever you need it
* Health Med Wellness Wellness and Performance hub
* Discounts on many Highstreet stores
* Enhanced benefits for long-serving employees, including additional holiday and much more
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Seniority level
* Seniority level
Entry level
Employment type
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Full-time
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* Job function
Consulting
* Industries
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