A senior technical liaison is needed to provide expert support for foreign exchange trading software.
* Serving as the primary point of contact, you will address customer inquiries and resolve technical issues in a professional manner.
* Collaborate with internal teams to convert customer feedback into actionable project requirements, product enhancements, and release documentation.
* You will communicate project status updates and priorities to both internal stakeholders and external partners.
Key responsibilities include:
Overseeing software release processes, including drafting release notes, managing product configurations, conducting final quality assurance tests, and coordinating with customers.
The ideal candidate will possess excellent communication and interpersonal skills, along with technical or business experience in the following areas:
* Electronic trading platforms
* Financial Information eXchange (FIX) protocol
* Forex market dynamics
* Linux operating systems (CentOS/REHL)
* Scripting and coding expertise
* Log investigation and configuration file management
* Issue tracking systems
* Application Programming Interfaces (APIs), such as REST
* Integrated Development Environments (IDEs), like IntelliJ
* Java-based systems
This role requires a strong ability to troubleshoot complex technical issues, think critically, and work collaboratively as part of a team.
We are looking for an individual who is passionate about delivering exceptional customer experiences, staying up-to-date with industry trends, and driving innovation through technology.